Verification
As part of the KYC policy, some exchange directions require clients to undergo a verification procedure. For this, in the User Personal Account the client opens the Verification tab and, following the detailed instructions, submits the corresponding application.
In addition to verification of identity documents, for some directions verification of payment details is relevant. The payment details verification procedure is described below in more detail, and the functionality for approving applications is described in the Verification Requests section.
In the General → Verification section the complete information about the client identification process is stored. You can also use an alternative option by going to the navigation panel and clicking the “paper with a plus” icon at the top of the admin panel. Here you can view uploaded document photos, personal data, and the status of verification requests.
Each request displays:
Verification status — “Pending review”, “Confirmed” or “Rejected”
Email — the client's current Email
Client data — Full name, date of birth, document number..
User — client's name and email.
Creation date — when the client submitted the application.
Comment — review comment, which is also available to the client for review
By clicking the pencil icon we get to the user verification edit page, where we can additionally view the photos provided by the client required for verification — usually 2 files: a selfie with the document and a photo of the document itself, compare the data in the photo with the data entered in the corresponding fields, manually add a comment to the review, change the review status, and directly update all information based on the results of your review. The client will receive a notification about the success or failure of the verification, including the comment you specified for the review.
Decoding of verification statuses:
Under review — the initial status is set automatically by the system after the client submits a verification application. This status means that the verification application received is under consideration by the exchange point administration.
Confirmed — the status is set manually by the exchange point administration. This status means that the verification procedure has been successfully completed.
Canceled — the status is set manually by the exchange point administration. This status means that the client provided false information/the client's information does not meet the requirements/the client is subject to restrictions or a ban on using the exchange point's services.
Not confirmed — the client provided incomplete information during the verification process.
The page has a filter that allows a quick search by username
Useful tips
Carefully check that the photos are clear and that the data in the application matches the document.
If there is a discrepancy, the application is rejected, and the reason for refusal is indicated in the comment field.
If everything is correct — press the “Confirm”.
The client will receive an email notification about the verification result.
🔹 Payment account verification
This check protects against fraud and confirms that the client actually owns the account.
Steps for verification:
In the right menu select “My cards/accounts”.
Add details (payment system name, card/account number).
Click the “Confirm card” button and upload a photo.
Requirements for the card photo:
the cardholder's full name and number must be visible (only the first 4 and the last 4 digits, the rest covered);
the image must be high quality, without blurring or foreign objects.
For virtual cards:
take a screenshot from mobile banking (last 4 digits and expiration date);
prepare a sheet with full name, date and signature;
take a photo of the sheet with the phone on whose screen the card is visible.
🔹 What the operator needs to know
all verification applications are displayed in the top right corner of the admin panel;
data must be in Latin characters, clearly readable and match the photo;
the face in the selfie must match the face in the document;
documents of citizens from “prohibited countries” are not accepted (in accordance with the service policy);
in case of refusal the client sees the comment in the “Verification process” section.
📩 After the application is reviewed, the client receives a notification to the email provided during registration.
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