Web messages
In this section you can configure templates Web notifications, which will be displayed to users directly on the site as pop-up messages. They help customers quickly receive information about the status of their requests, exchanges and technical changes without having to check email.
The administrator has the ability to configure separate templates for different languages — the system supports multilingualism, so each message can be translated into the required localization. This is convenient for projects targeting an international audience.
Template structure
Each message contains a set of variables that are automatically inserted into the text, and you can use them:
{id} — unique request number
{amount} — transaction amount
{currency} — transaction currency
{wallet} — user's wallet address
{name} — user's name (if specified)
{from_annotation} — additional comment from the sender
{to_annotation} — additional comment from the recipient
{receive} — the amount the client should receive
{confirmations_count} — number of confirmations on the blockchain
Types of Web notifications
The administrator can change the texts for each request status. This allows communication to be as clear and convenient for users as possible.
Exchange notifications — notification about the creation of a new exchange request.
New — the request has been created and is waiting for further actions.
Marked as paid by the user — the client marked that they have made the payment.
Awaiting confirmation — the request is awaiting operator verification.
Paid by the client — funds have been received and confirmed by the system.
Deleted — the request has been removed from the system.
Error — a technical error occurred during processing.
Under review — the request is undergoing manual review by an operator.
AML check — the request is being checked by an automatic AML system.
Canceled — the request was canceled by the user or the administrator.
Completed — the request was successfully fulfilled.
Awaiting confirmation from the withdrawal module — the withdrawal is queued for confirmation.
Error from the withdrawal module — an error occurred while sending funds.
Partially paid by the withdrawal module — the system sent only part of the amount.
Why this is useful
Convenient for customers — the user sees the current status of the request directly on the site.
Reducing support load — most standard questions are resolved by automatic messages.
Administration flexibility — texts can be changed according to the brand style or add instructions for users.
Process transparency — the client sees that their request is monitored at every stage.
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