Email notifications

E-mail message text settings

There is a separate page in the system Email messages, where the administrator can set templates for all types of emails that clients receive. This allows customizing both the subject of the email and its content, inserting variable data.

Main settings

• Sender email — the e-mail from which users receive all messages.

• Sender name — the signature in the "From" field.

Content localization

There are separate fields for each event type:

• Email subject — the text the user sees in the subject line.

• Email body (content) — the main text of the message.

Among the types of emails:

• 📩 New request

• 🗑️ Deleted request

• ⚠️ Request error

• ⏳ Request under review

• ✅ Completed request

• 🕒 Awaiting confirmation

• 🔄 Pending auto-payout

• 💵 Paid by user

• 🔍 AML check

• 📝 Registration

• 🔑 Password recovery

• 🛡️ Verification (approved/rejected)

• 🧾 Receipt upload

Template variables

In texts and subjects you can use variables (placeholders), which the system automatically replaces with user or request data:

• {id} — request id

• {amount} — amount

• {currency} — currency

• {wallet} — wallet

• {name} — user name

• {from_annotation} — additional sender data

• {to_annotation} — additional recipient data

• {receive} — amount to be received

• {confirmations_count} — number of confirmations

• {date} — date and time of request creation in the format "DD.MM.YYYY, HH:MM"

• {rate} — exchange rate

• {requisite_in} — details for sending funds (incoming)

• {requisite_in_memo} — additional information/note for incoming details

• {requisite_out} — details for receiving funds (outgoing)

• {from_name} — full localized name of the currency being given (from)

• {to_name} — full localized name of the currency being received (to)

• {route_link} — full link to the order page with token

• {in} — amount that the client gives

• {out} — amount that the client receives

• {city} — city name

• {city_country} — city with country indicated in the format “City (Country)” for cash exchanges

• {confirmations_count} — number of confirmations for the incoming currency

• {psys_give} — short code of the currency being given

• {psys_get} — short code of the currency being received

Thus, emails always contain up-to-date information unique to a specific user.

Advanced features

• ✨ HTML markup — the administrator can use HTML code in texts to create stylish messages (for example, color highlights, tables, buttons linking to the site).

• 🖼️ Images and banners — via HTML you can add the company logo, icons, or any other graphical elements.

• 🎨 Custom design — thanks to HTML and styles (CSS) you can make templates as close as possible to branded mailings.