Telegram bot for administrators

This feature allows administrators to receive notifications about changes in request statuses directly in Telegram, without the need to constantly be in the admin panel.

Where the setting is located

Admin panel → Settings → General settings → Bot for administrators

Creating a Telegram bot

To enable notifications, you need to create your own Telegram bot.

1. Open Telegram and go to the bot @BotFather

2. Execute the command /newbot

3. Specify the bot's name and username

4. After creation you will receive:

   • a link to the bot (for example: t.me/LaraScriptTest_bot)

   • token to access the HTTP API (bot token)

Filling in settings in the admin panel

In the section Telegram bot setup for administrators two fields are available:

Link to the Telegram bot

Paste the link to the created bot must include the protocol https:// Example: https://t.me/LaraScriptTest_bot

Telegram bot token

Paste the token obtained from @BotFather (field token to access the HTTP API).

After filling in both fields, save the settings.

⚠️ Note: these settings are performed once for each user and apply not to the entire admin panel, but to a specific user.

Connecting the Telegram bot by the administrator

After saving the global settings, the administrator can enable Telegram notifications for their account.

Path:

Profile → Account settings → Notification settings

In this section the administrator can:

• select request statuses, for which they want to receive notifications;

• obtain a personal link to the Telegram bot, generated specifically for this user.

The link is unique for each administrator and contains a special parameter by which the system identifies the user.

To activate notifications you need to:

1. Follow the personal link

2. Start the bot in Telegram (the Start)

After that the bot will confirm successful connection, and the administrator will begin to receive notifications.

How notifications work

• Each administrator receives only those notifications, which they selected in the settings.

• One Telegram bot can be used by one administrator.

• Each user connects to the bot via their own unique link.

Why this is useful

• 🔔 instant notifications about request status changes

• 📱 process control without constantly logging into the admin panel

• 👥 convenient for teams where multiple administrators work simultaneously

• ⚡ faster response to requests and unusual situations